What strategies and motivators can be employed to decrease resistance and make change more acceptable to workers?

Question 2 (500 words)
What role does the Leader or Change Agent play in the change management effort?
Question 3 ( 500 words)
How might the senior management team assess whether their change management strategies have
been successful?
You must use a minimum of 8 references:
Text books: At least 2 text books
6 different academic journal articles
No internet references are to be used

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