Author: chris

Smallpox biological attack against Los Angeles, CA

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You are a research analyst for the U.S. Department of Homeland Security (DHS). The department has received credible intelligence from the NSA, FBI, and Department of Defense that Al Qaeda is planning a biological attack using smallpox against Los Angeles, CA. Although the dispersal method is unknown, it is believed the most likely method will be airborne, through a populated shopping mall’s ventilation system. The lax security at these locations, coupled with a wide social and economic population sampling, will make identifying victims and stopping the spread of the disease difficult. The intelligence indicates that the attack is scheduled to occur within 7–10 days.

Your department has been tasked with reviewing historical incidents of smallpox, including academic assessments of its use as a biological agent for terrorism. Use the Centers for Disease Control and Prevention’s smallpox Web site as a guide to available resources and current planning (CDC Smallpox Information). With these tools, develop a communication plan that addresses the following:

Assignment Guidelines

Address the following in 4–5 pages:
Provide an overview of the threat (disease characteristics).
How can mass hysteria be prevented within the population?
What should the federal government share with the state, and can this information be controlled?
What should the federal government share with the city, and how can this information be controlled?
What should the federal government share with the nation?
When should information be disseminated to each recipient (state, city, and nation)?
What should be the characteristics of this information’s release to the public (consider medium, frequency, and timeliness)?
Be sure to reference all sources using APA style.

personal statement for master degree

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i need information as following:

– Am from Kuwait

– i work in Ministry of information for 1 year now

-i want to do my master degree in Business studies (MBA), In Bangor Universty UK.

(i need one page only)

thank you

Importance of a CRM System
In the business world of today the relationship between businesses and their customers is vital to the success of that company. While technology is advancing and breaking ground in new innovative ways every day the personal interaction between a customer and the company they conduct business with is still desired. Customer Relationship Management systems and software provide businesses with the best of both worlds. Businesses can have cutting edge technology that allows them to better serve their customers while still being able to provide that personal touch for their customers. After reviewing the Riordan Manufacturing sales and marketing platform and noticing the out dated process that orders are placed and filled it is obvious that the manufacturing company needs a new way of conducting business. This is why a Customer Relationship Management system is needed to improve their relationship and better serve their loyal customers.
The Need
Reading over the company’s process of maintaining client records it is safe to say that every department and sales person has their own way on managing their clients and running their own departments. The bulk of orders and client information is taken down by pencil and paper and stored in filling cabinets. This presents major problems in the efficiency and time consumption of accessing allocating these customer files and orders. Another potential problem is the loss of an employee who handles certain accounts. “CRM systems give businesses the ability to personalize and customize relationships with their customers regardless of which employee deals with them at any given time. CRM systems maintain a repository of customer profiles, giving employees the ability to treat each client individually”. (Writing, 2015) The sales and marketing department also wants to reward their loyal customers by offering price discounts and sales promotions. A web based or cloud based CRM system will help with wasteful costs in the IT department and offer access to all employees and customers. The company has great aspirations looking towards the future but needs to take the first step into achieving this goal. This is why a CRM system is so important. It will provide the company with tools to reach their desired goals.
What is a CRM System
So what is a CRM system? “CRM software is a category of enterprise software that covers a broad set of applications and software designed to help businesses manage customer data and customer interaction, access business information, automate sales, marketing and customer support and also manage employee, vendor and partner relationships.” (Beal, 2015) These systems allow for businesses to better understand their clients spending habits, their needs, and their order history. These systems can also be web or cloud based and accessed through the internet by employee logins and passwords. This allows for employees from any part of the world to access their client’s information, place orders, check scheduled delivery dates, or have the ability to help a client who may be covered by another sales representative.
Ethical Issues in CRM
Customer Relationship Management (CRM) is a great asset to both, the customer and the supplier. Also CRM can be very beneficial to both, the supplier and customer due to the reducing cost of the supplier and passing the cost savings to the customer who signed up for the company’s CRM for wanted products. There are two main concerns with regard to the systems which is customer privacy and the accuracy of the information that was collected. CRM gives you the ability to get closer to customer and have a dialogue with its customers. Even though some customer gives you interment and sensitive information based upon the value they receive such as medical history, credit cards number, and etc… they expects high security for these functions even though it is costly.
Ethical issues in CRM are not mostly mentioned due to personal and organizational motives. Many industries uses CRM to manages customers effectively and better patients to be wise consumers of its services, while many industries does the total opposite which causes them to fall behind in using CRM to manage customers. There are ethical issues with CRM in more than one place. Some places there are ethical issues in CRM is health care and banking.
Mobile CRM
Mobile CRM can deliver increased access and mobility for your staff, less downtime and improved data quality. “Many companies have joined hands to build M-CRM. The alliance is marrying Palm’s handheld computers to SAP’s mySAP.com e-business system, allowing mobile users to their SAP systems from any internet connected Palm device”. “Mobile CRM matters because the mass migration of internet users from desktop PCs to mobile devices is global”. The promise of mobile CRM is twofold, including not just mobile access to data but also the possibility of using your CRM as a platform on which to build your entire mobile strategy.

Assignment 4: HR Training Class
Due Week 8 and worth 200 points

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.

Write a six to seven (6-7) pages paper in which you:
1. Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
3. Justify why you selected the training method that you did.
4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
5. Develop a survey to collect feedback from the employees who attend the training.
6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:
• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:
• Design job and task analyses that align with the overall HRM strategy.
• Design training and development systems to improve employee performance.
• Use technology and information resources to research issues in strategic human resource development.
• Write clearly and concisely about strategic human resource development using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.
Points: 200 Assignment 4: HR Training Class
Criteria Unacceptable
Below 70% F Fair
70-79% C Proficient
80-89% B Exemplary
90-100% A
1. Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
Weight: 20% Did not submit or incompletely justified the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. Partially justified the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. Satisfactorily justified the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. Thoroughly justified the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
Weight: 20% Did not submit or incompletely developed a customer service training implementation plan and did not submit or incompletely determined the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). Partially developed a customer service training implementation plan and partially determined the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). Satisfactorily developed a customer service training implementation plan and satisfactorily determined the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). Thoroughly developed a customer service training implementation plan and thoroughly determined the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
3. Justify why you selected the training method that you did.
Weight: 10% Did not submit or incompletely justified why you selected the training method that you did. Partially justified why you selected the training method that you did. Satisfactorily justified why you selected the training method that you did. Thoroughly justified why you selected the training method that you did.
4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
Weight: 15% Did not submit or incompletely proposed two (2) ways to motivate an employee who has no interest in attending a training class. Partially proposed two (2) ways to motivate an employee who has no interest in attending a training class. Satisfactorily proposed two (2) ways to motivate an employee who has no interest in attending a training class. Thoroughly proposed two (2) ways to motivate an employee who has no interest in attending a training class.
5. Develop a survey to collect feedback from the employees who attend the training.
Weight: 20% Did not submit or incompletely developed a survey to collect feedback from the employees who attend the training. Partially developed a survey to collect feedback from the employees who attend the training. Satisfactorily developed a survey to collect feedback from the employees who attend the training. Thoroughly developed a survey to collect feedback from the employees who attend the training.
6. 3 references
Weight: 5% No references provided Does not meet the required number of references; some or all references poor quality choices. Meets number of required references; all references high quality choices. Exceeds number of required references; all references high quality choices.
7. Clarity, writing mechanics, and formatting requirements
Weight: 10% More than 6 errors present 5-6 errors present 3-4 errors present 0-2 errors present

Role and Functions of Law Paper

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Resource: Case Brief Cipollone v. Liggett Group, Inc., et al. in Ch. 2, section 2-6, “Commerce Powers,” of the text.

Write a 700- to 1,050-word paper in which you define the functions and role of law in business and society. Discuss the functions and role of law in your past or present job or industry. Properly cite at least two references from your reading.

APA

Week 6 Assignment
You are the HR manager for a small retail company that sells a high volume of products over the Internet. Your company is growing rapidly due to increased Internet sales. Your company prides itself on providing high-quality products and services. The Customer Service department is integral to the success of the company. Over the past few months, the Customer Service department has been unable to fill its openings for Customer Service Representative positions. You suspect there could be a number of reasons for this, but you know you first need to look at the job, the work flow, the knowledge, skills, abilities, and experience the company is seeking to ensure the job reflects the current workload and expectations.

:

1. Recommend the approach that would be most effective in conducting the job analysis for this organization. Justify your recommendation.
2.Select two (2) out of the four (4) approaches to job design that are the most important for you to consider. Suggest two (2) challenges that you may encounter when designing a job using each of the selected approaches. Support your response with specific examples to illustrate the potential advantages and disadvantages of using each approach.
3.Using the four (4) approaches to job design, create two (2) strategies that the organization can implement to attract and select qualified applicants for the Customer Service Representative position. Justify the main reasons that the selected strategies would be effective.
4.Propose three (3) ways that you can use the information obtained from a job analysis to measure the performance of Customer Service Representatives. Provide a rationale for your response.
5.Use at least four (4) quality academic (peer-reviewed) resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:

•Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
•Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:

•Analyze issues involved in job design, resource planning, and recruitment.
•Evaluate an organization’s approaches to and procedures for training employees to meet organizational goals.
•Examine performance management issues and processes.
•Use technology and information resources to research issues in human resource management foundations.
•Write clearly and concisely about human resource management foundations using proper writing mechanics

Research Methods Paper

Select two different research methods, such as descriptive, experimental, quasi-experimental, developmental, or epidemiological.

Write a 2,000- to 3,000-word paper addressing the following:

Describe two research methods used in behavioral health.
Summarize two articles using two different research methods applied to the same population, and identify the methods used.
Analyze the effectiveness of the methods used in each study.

Format your paper consistent with APA guidelines.

Cite at least five peer-reviewed sources.

Case Scenario

Assignment 2: LASA: Case Scenario

Background:

The defendant is a forty-year-old, single, black female charged with a first-degree assault. Specifically, she is alleged to have splashed liquid fire, a liquid drain cleaner, onto another woman’s face, thus incidentally splashing five bystanders. Per the court order you received, Ms. Tyler was referred some time after the alleged crime for evaluation of her criminal responsibility. Her competency to stand trial (CST) was also at issue. At the time of the evaluation, Ms. Tyler was being held at the Southern County Detention Center. You met with Ms. Tyler. The defendant was informed that the results of the evaluation will be released to the court and that the results may be used against her in the court. Ms. Tyler gave her written consent to be evaluated.

Psychosocial History:

Only limited information is available regarding Ms. Tyler’s background. She is a lifetime resident of the state. Her mother died of cancer at the age of seventy-nine years. Her father, L. Defendant, is eighty-four years old and is a retired farmer. Ms. Tyler has five living sisters, four living brothers, and two deceased siblings. Three of her sisters have received inpatient psychiatric treatment. One sister lives in Close Town, one in Europe with her husband who is in the military, and one sister died in a drowning accident. One brother committed suicide by hanging himself. There is no history of psychiatric problems among the other brothers.

Ms. Tyler has completed the tenth grade. She is literate. Ms. Tyler has worked on an assembly line for five years until 1988 when the factory closed. She then did an office-cleaning job. Her reasons for leaving this position are vague. She was unemployed for several years and was supported by her family. She lives in rent-free government housing. Her church pastor, A. Reverend, arranged for her to get employment at Helpful Industries through a vocational office at the State Psychiatric Hospital. She was employed at Helpful Industries for approximately two months prior to the incident. Ms. Tyler has never married. She has a thirteen-year-old son who lives with his father.

Psychiatric History:

Ms. Tyler denies any previous psychiatric treatment. Family members and individuals who know Ms. Tyler state that she has a long history of psychiatric symptoms such as loose associations and persecutory delusions. Ms. Tyler’s sister, Ms. Sister, reports that Ms. Tyler has been violent in the past, threatening her niece with a knife. Her emotional difficulties were also apparently common knowledge among her congregation. As stated above, Ms. Tyler has a positive family history for psychiatric illness. Ms. Tyler is currently on haloperidol, an antipsychotic medication.

Ms. Tyler denies any alcohol or substance abuse. She states that she has one previous arrest for prostitution in 1975. She spent six months in jail for this offense.

Report of the Crime:

When asked to report what happened, Ms. Tyler states, “It happened so fast, I just remember, I threw it on her. I didn’t mean to.” She continues, “I threw liquid fire on her. She always caused me trouble . . . She picked with me all the time . . . Sometimes she would step on my feet. I did not mean to do it, it happened so quick I did not understand myself. That morning when I went to church, I was standing by a table and she came over, starting trouble with me . . . Came over and said my name.”

Ms. Tyler was guarded in her responses, and at one point, she asked what the court would do with her if she said, “just didn’t know why I did it.” Her report conflicts with several eyewitness reports. All the eyewitnesses who were interviewed claimed that Ms. Tyler yelled at Ms. Mobly. Mr. Witness 1 states that Ms. Tyler approached Ms. Mobly and said, “I’m getting sick and tired of you picking on me every day at church.” He states that she then started splashing Ms. Mobly with the drain cleaner. Ms. Witness 2’s account is similar. She states, “As soon as Ms. Mobly entered, Ms. Tyler grabbed her purse and started throwing the solution on her saying ‘told you I was gonna get you. I’m tired of you getting me in trouble.'”

Ms. Witness 3’s report of the incident is also similar. Additionally, Ms. Witness 3 states that Ms. Tyler would frequently deny making threats when confronted with an issue, claiming that she did not make such a threat or did not remember making it. Ms. Witness 3 also states that Ms. Tyler reported experiencing auditory hallucinations telling her to get people. However, Ms. Tyler has consistently denied hallucinations.

Tasks:

In a 8- to 10-page report, analyze this case and address the following to the best of your abilities:

What tests or assessments would you recommend to provide a comprehensive diagnostic assessment of Ms. Tyler?
Provide diagnostic impressions based upon the case and the tests you have recommended. Provide an explanation or a rationale for how you arrived at this diagnosis.
What are the psycholegal issues to be assessed? What are the standards used to evaluate these issues (i.e., discuss the relevant court decisions and holdings)?
What tests should be administered and why? What is the empirical support for the tests you have suggested?
What other information do you need to offer an opinion on whether Ms. Tyler is competent to stand trial?
What other information do you need to offer an opinion as to whether Ms. Tyler met the legal criteria for insanity at the time of the offense?
What outcomes do you expect will be reached by the court with regard to these issues and why?
What are the potential ethical issues involved in this case? How would you resolve these issues?

Use resources from professional literature in your analysis. Professional literature may include relevant textbooks, peer-reviewed journal articles, and websites created by professional organizations, agencies, or institutions (.edu, .org, or .gov).

Entrepreneurial Business Plans

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Deliverable Length: 10–12 ppt. slides and 8-10 pages

Individual Portion

Your individual task will be to contribute a section of the product proposal and pro-forma statement for the new product idea. Make sure your portion is 2 pages. In addition to sending it to a designated person who will consolidate all of the contributions into a proposal, this paper will be submitted to your instructor.

Individually, each student will create 3–4 slides (with 200–250 word speaker notes per slide) covering their portion of the proposal in slide presentation format to be pitched to investors.
Make sure to provide APA citation and references for both portions of this assignment.

Please add your file.

Your assignment will be graded in accordance with the following criteria. Click here to view the grading rubric.

Part 1: Group Proposal

Using the Small Group Discussion Board,the group will come to a consensus on a single product idea and develop a proposal of 8–10 pages addressing this new product, the state of its industry, and details of its market.
The group will also come to a consensus on the business model approach: intrapreneurial or entrepreneurial. Details about the character of the company, its contributors, of why this approach was chosen for this project should be included in the proposal.
Provide information on the product selected, its market, and its industry.
The proposal must also provide new information on the chosen product’s main competitors, how their product is different the competition, and detail the demographics of the product’s target customer.
Additionally, the proposal should include a company overview of pro-forma, its business principles, its contributing team members including details about their skills and strengths, and a basic pro-forma income statement utilizing business premier index. This should include basic cost projections and other resource requirements for the product. Download Pro-Forma Statement Template.

Each member of the group should select a section of the proposal described above. In addition, select a member of the group who will consolidate all of the individual contributions into one clear and polished piece upon which a decision to proceed can be based.

In addition to discussing the logistics of completing the project, each team member is expected to contribute the following:

a minimum of 1 contribution about the product, its industry, market, its demographic, its competitors, etc.
a minimum of 1 contribution about the company, its business model approach, its team members skills and strengths, its principles, etc.

Part 2: Presentation

Lastly, the group will prepare a 10–12 PowerPoint slide presentation to share the group’s vision of how this new product will position Triangle Solutions as the market leader for years to come. The presentation should provide sufficient details and supporting information to convince Triangle’s CEO and Board of Directors to approve the proposal and begin the intrapreneurial or entrepreneurial development of the product. The presentations should also demonstrate a solid understanding of the intrapreneurial or entrepreneurial approach that has been chosen.

Additionally, include a title and reference slide. The title slide (including topic title, your name, etc.) makes your presentation look and appear professional. The reference slide should provide APA references for information cited throughout the presentation

Toniksy Assignment for :BUS 318 week 3 work assignments

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Discussion Questions week 3

Managing a High-Performance Team

While surfing the Internet, you encounter this note posted in your favorite discussion group: “Help! I have just been assigned to head a new product design team at my company. The division manager has high expectations for the team and me, but I have been a technical design engineer for four years since graduating from college. I have never ‘managed’ anyone, let alone led a team. The manager keeps talking about her confidence that I will create a ‘high-performance team.’ Does anyone out there have any tips to help me master this challenge? Help! [signed] Galahad.” As a good citizen of the Internet, you decide to answer. What message will you send out? Respond to at least two of your classmates’ posts.

Strategy and Influence

Identify and explain at least four strategies of managerial influence. Give examples of how each strategy may or may not work when exercising influence, both downward and upward, in organizations. Give examples of each based on experiences you have had at a job. Respond to at least two of your classmates’ posts.

Assignment

e Critique. Investigate professional journals and locate two articles pertaining to organizational behavior that are of interest to you. You are to critique each of the two articles according to the instructions below. The articles should be less than three years old. You are encouraged to use the ProQuest Database found in the Ashford Online Library.

Each one- to two- page critique (a total of two to four pages for both critiques) must include the following three parts and must be formatted according to APA style as outlined in the approved APA style guide (including title page, in text citations and reference list).

Identification of the Article – Provide the reader with enough information about your article so he/she will be able to locate the article.

Summary of the Article – List the main points that the author has tried to establish (i.e., 1, 2, 3 or first, second, third). There normally will be three to five main points. If you are summarizing a court case, you should discuss: What provision of the law was at issue? Briefly state the facts of the case. What legal tests were applied? Were there any unusual elements in the case?

Your Critique – Provide your reaction (insightful, critical, and logical) to the points that the author tried to make, or an overall critique of the entire article. A simple statement of agreement or disagreement is not sufficient. While you may make such a statement by way of introduction to your reaction, you must clearly and logically state the reasons for the position that you have taken.