,3.2 Analyse other factors that influence the achievement of quality in this home and 3.3 suggest ways in which this home could improve it’s quality this Scenario must be included Case Study: Healthcare Organisation Rosamung, is an organisation providing health and social care in a multicultural London Borough. They have consistently received bad publicity during the past year and are now subject to an Inquiry, following a CQC inspection. The Inquiry; now completed has identified poor practices in the following areas: 1. Patients/clients have been subject to abuse. 2. Incidents of poor hygiene practices and generally personal care. 3. Treatment and support are well below an acceptable standard. 4. The organisation is seen as insular in comparison to its Immediate environment and unable to view itself as a learning organisation. 5. Data identified from complaints /falls and decubitus ulcers (pressure sores) have been on an increase during the past six months. 6. Quality of safeguarding and safety is well below of what is required. 7. Communication strategy is deemed as inappropriate. 8. The knowledge base of staff for effectively providing quality, is generally Poor. Staff morale is low and staff turnover is high there is a heavy reliance of agency staff, and staff sickness is high .The organisation is finding it difficult to recruit and retain quality staff.
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