Follow the instructions below in terms of the required content and the attached file. Please use academic journals for all references. Framework for analysis
1. Operations:
Examples:
– Smart mirrors
– Amazon supermarkets- checkout with no cashiers – future payment methods
– Delivery (drones or autonomous vehciles-https://www.youtube.com/watch?v=rb0nxQyv7RU)
– Future shopping experience – https://www.youtube.com/watch?v=336YkwayCD42. Customer service:
– Chatbots- to assist customers with FAQs or customer complaints, impact (statistics of how it improves the business operations and saves cost/ even if the statistics are from other industries)faw
– Robots3. Marketing:
– Online shopping and how they send recommendations based on viewed items and previous purchases and push other content based on location for example
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