Identify 2-5 key issues in the case and link to themes in chapter 13 of the book [Longest, B. & Darr, K (2014). Managing health services organizations and systems (6th Ed.). Baltimore: Health Professions Press.]. They should be centered around leadership and motivation.

A written case analysis paper of Improving Access at VA will be 6 pages in length, 12 Font, double spaced. The following criteria is required for the paper: 2. Determine how these issues impact the organization, policy, or public health outcomes. 3. Develop possible solutions to the issues identified and address the political viability of the proposed solutions. Some key issues: 1. Misrepresented or side-tracked scheduling/>30 day appointments 2. Underpaid doctors by 20%/poor morale due to widespread loss of confidence among veterans, Congress & the public after news of wait-time crisis 3. Slashed training budgets, researchers unable to travel for conferences 4. Poor interoperability/lack of integrated systems across VA hospitals nationwide 5. Strict rule adherence in expense of customer service See attached case study and reference chapter in the book.
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