Define front and back of house operations to clarify the differences between the two aspects of daily operations and how they work together to create customer satisfaction outcomes.

Professor J.Gellatly – Performance Assessment Task Report due Week 6-7Target Competencies for Assignment # 1 Article Review -Examine the supporting articles list on hotel operations in relation to customer satisfaction and operational strategies for hospitality (see list of Journal article Readings). Course Value: 15% Directions This is an Individual Research Report applied against readings and the GBC library database- For this performance assessment you will write a summary report of influential journal articles in the hotel sector. The written report (Maximum 1,500 word overview report- up to 5 pages) will be reviewed and assessed by your professor. 1. Use up to ten resources to find out all you can about the hotel industry. Make sure to use at least three article sources from the Cornell list. Add at least five to seven additional journal article sources through supporting a discussion of customer service theories that present a reflection of all the articles. Take careful notes because you will need to cite your resources in your written individual project with both in text citations and an APA reference summary of the report.2. Find out and discuss the following information about hotel operations: Describe some defining characteristics of the accommodation sector.

Determine examples of what creates unique value for customers.
Explore the various roles of different departments in delivering quality guest service.
Investigate the causes of customer satisfaction or dissatisfaction of hotel operations.
Outline examples of value added impacts that deliver front and back-of-house operations that can contribute to overall customer satisfaction.
Provide our own personal recommendation from investigating the journal article research to discuss the importance of delivery quality service and how it relates to overall hotel operations.
Add any Additional data (such as statistics and/or pictures to support your descriptions)3. Write up to 5 pages of an investigative report. In addition to the lodging study, information mentioned above please include the following in your research:
Applied textbook and supporting research from other resources
Trade paper articles on hotel operations are other good examples
4. Develop a Works Cited (APA) page for your research report to cite the sources you used. Dont forget to add a cover page with your name & ID number!
5. Self-assess your report by using the scoring guide. Revise your work if necessary. Submit your revised report, Works Cited page, and a scoring guide to your instructor for final professor evaluation (upload in Blackboard for mark).
6. Present the report in Blackboard by the due date within the course outlineScoring Guide Site Visit Report Summary – Scoring Standards
You must achieve a rating of at least “6” or “yes” on each criterion to demonstrate competence. Work receiving a “no” will not be evaluated further until corrected, and points will be deducted on a resubmission. Refer to the schools Academic Policy for late submissions.

What resistance might Heilbroner have been anticipating and trying to remove or go around with this rhetorical strategy?

English 120: HEILBRONER RHETORICAL ANALYSIS WRITING ASSIGNMENT
You will submit your Final Heilbroner 2-Paragraph Writing Assignment at the beginning of class
on Thursday, October 4.
What is below:
+ two ASSIGNED PERSUASIVE STRATEGIES ONE of which is REQUIRED to be the focus
of your rhetorical analysis;
+ essential information about your final writing assignment;
+ an exceptionally helpful prewriting process that I encourage you to engage in.
Select one of the following choices that Heilbroner makes as the focus of your rhetorical analysis
1) he provides a step by step guide on how to reduce stereotyping OR
2) he concludes by emphasizing how embarrassing it is to stereotype
YOUR AUDIENCE: You are writing to an intelligent person who has read Heilbroners Dont Let
Stereotypes Warp Your Judgment AND understands that his main argument is that We should
be aware of and work to reduce our stereotyping. Your reader is less familiar with rhetoric and
has not thought about how Heilbroners text is trying to work rhetorically.
YOUR PURPOSE: Explain how Heilbroner tries to increase the likelihood readers will accept his
main argument by arguing how one of the two following choices Heilbroner makes is a
persuasive strategy:
1) he provides a step by step guide on how to reduce stereotyping OR
2) he concludes by emphasizing how embarrassing it is to stereotype
YOUR ASSIGNMENTS FORM: This paper will take the form of just two paragraphs:
Paragraph 1: an introductory paragraph which includes an introduction with background
and context that leads into a clear thesis statement which prepares your reader for what
is to come a rhetorical analysis, and
Paragraph 2: a body paragraph which includes an effective topic sentence which
establishes what you will argue is a persuasive strategy, a brief reference to the text to
show that Heilbroner, indeed, uses the strategy, and a well-developed explanation in
that paragraph how and why that aspect of the text is trying to work rhetorically to get
his readers accept his main argument.
ALSO, please format your paper in accord with the MLA Style Guide
HEILBRONERS MAIN ARGUMENT: We should be aware of and work to reduce our stereotyping.
YOUR ASSIGNED PERSUASIVE STRATEGY / WHAT YOU WILL ARGUE HEILBRONER DOES IN HIS TEXT TO
INCREASE THE LIKELIHOOD READERS WILL ACCEPT HIS MAIN ARGUMENT:
1) he provides a step by step guide on how to reduce stereotyping OR
2) he concludes by emphasizing how embarrassing it is to stereotype
THE ASSIGNED PERSUASIVE/RHETORICAL STRATEGIES: CHOOSE ONE
ESSENTIAL INFORMATION REGARDING YOUR FINAL 2 WRITING ASSIGNMENT

Your body paragraphs topic sentence will surely be something like or exactly: One of Heilbroners
persuasive strategies is that he provides a step by step guide on how to reduce stereotyping OR One
of Heilbroners persuasive strategies is that he concludes by emphasizing how embarrassing it is to
stereotype. Dont hesitate to use it. Such a topic sentence would effectively establish your
paragraphs purpose and raise two important questions which could focus your prewriting work:
1. One question the topic sentence generates in readers: Really? He does?
What specifically does Heilbroner do in his text that shows he indeed uses this strategy that
shows he provides a step by step guide on how to reduce stereotyping OR that he concludes by
emphasizing how embarrassing it is to stereotype?
________________________________________________________________________ ________________________________________________________________________
This brief reminderalong with an effective topic sentence would lay a solid foundation on
which your core argument can build about how and why this choice is trying to work rhetorically.
After learning the purpose of your paragraph AND being reminded that Heilbroner actually does
make this rhetorical choice, your reader will want to know WHY ARE YOU CALLING IT A STRATEGY.
Explore the following questions to discover and develop your argument as to how and why you
are calling it a strategy to the fullest extent possible:
Questions to help discover/develop your argument related to the RESISTANCE he may be trying to
remove or go around.

Why (is it reasonable that he) might he anticipate this resistance? Why is it reasonable that
some readers might have this resistance?
Why/How would that resistance lead to a rejection of Heilbroners main argument?
What if Heiblroner didnt make this choice? If this aspect of the text was not present, why
might a reader reject his argument? why may Heilbroner have felt the need to make this
particular, strategic choice?
Questions to help discover/develop your argument related to the INTENDED EFFECT he may be
hoping the strategy will have on his readers
What the intended effect of the strategy? How might Heilbroner been hoping the strategy
would affect his readers?
What psychological or thought process might Heilbroner have hoped his strategy would
trigger in his readers toward the acceptance of his main argument?
How might the strategy remove or lessen or go around the resistance? How might Heilbroner
have imagined it would make it more likely readers will accept his main argument? Its an argumentative essay I choose Heilbroner gives his readers a step by step on how to not be a stereotype this is an article by Dont let stereotypes warp your judgment in an era when racism was big no one was opened to new ideas.

Pick a disease that pertains to Human Physiology (keep away from cancer or viral and bacterial infections). Write a report (Maximum 1000 WORDS) on the physiological or biochemical effects of your disease.

Also, you include disease history, symptoms, epidemiology, genetics, anatomy and the pathophysiology. Be sure to discuss the anatomical and physiological problems associated with your disease. Remember this is a physiology class, not a medical course. Keep the clinical stuff out of this paper. Do not pick a disorder that is very broad in scope that you cannot possibly write a two-page report on (example: heart disease)

What exactly is the issue? In what context does it occur? How common is it? How likely are you to encounter this dilemma in your future career? Why do you want to explore this issue?

Start thinking about what ethical issues you will likely face in your chosen career and begin to formulate this into a topic for your final research paper. Come up with a title for the topic, that gets at the heart of what it is you’re going to examine. In other words, what will you maybe call your paper?Describe in detail and spell-out clearly what the topic is about. What is your motivation? Do you have a sense of how you will answer the issue?Submit a 250 word answer to these questions.

Describe the components of time cost in health care. Is time less costly for patients with higher wage rates? Explain.

The purpose of this assignment is to describe economic concepts related to health care.Respond to each of the following questions (150-200 words each) by applying the economic concepts described in this topic’s assigned readings from The Economics of Health and Medical Care.Write the formula for price elasticity of demand and describe what it means.
How would you expect the price elasticity of demand for health care to vary with health status?
Would the demand for health care increase or decrease with an improvement in educational attainment in the community?
Studies using macroeconomic data indicate higher income elasticity for health care. Does that make health care an inferior, normal, or superior good? Explain.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.You are required to submit this assignment to Turnitin. Please refer to the directions in the Student Success Center.

Using “Everything That Rises Must Converge,” analyze the text and compare Julian’s mother and Julian. Even though they are both bad (and racist) in their own ways, you need to pick a side. Choose which one you think is better. Why is this person better than the other?

Which one do you have more sympathy for and why? You MUST COMPARE them to support your argument. You must use at least 3 pieces of evidence from the text to back up your comparisons and arguments.