Author: chris

With the company expanding into several new markets in the coming months, Cable & Moore was anticipating a large increase in sales revenue. The future looked bright for this provider of television, telephone, and Internet services. However, management of Cable & Moore was well aware of the importance of customer service in new markets. If the public had problems with new service and could not quickly and efficiently have their problems solved, demand would quickly erode and it might take years to recover from the bad publicity. Therefore, management was adamant that there would be enough well-trained customer service representatives to handle the calls from new customers and from potential customers.

 

Based on experience in other markets, the anticipated number of phone calls to customer service was projected. Given the average call-length, the number of hours of customer-service time from April to August was projected and is shown below.

 

Month                   April         May          June           July           August

Hours needed        22,600       24,600       27,200       28,100       29,500

 

Through experience, management knew that training a new employee well was essential. Each new employee was put through a 1-month training program, and was assigned to an existing employee for an entire month. Normally an existing employee would work 160 hours per month. However, when an employee was assigned to perform training of a new-hire, the productive work hours for that employee dropped to 80 hours per month.

 

During the training period, the trainee was paid $2,000 for the month. At the end of that time, the monthly salary increases to the standard salary for a regular customer service representative which is $3,500 per month. In the past, the company lost about 5% of the trained customer service representatives per month due to attrition. While the company is looking to improve upon this, for the next several months it is anticipated that this will continue. There will be 170 trained employees at the beginning of April. Management of the company would like to develop a schedule of hiring new employees so that there are sufficient customer service representatives to meet the demand, but this is to be done at the lowest possible cost.

 

Discussion Questions

 

1. Develop a schedule for hiring new employees. What is the total cost of this schedule?
2. Discuss any limitations that exist for this solution.
3. How would the schedule change if the attrition rate could be lowered to 3% per month instead of 5%? What would be the impact on the cost?

Dr. Phillip Kotler is an internationally recognized leader in the field of Marketing.  Here is part of his official biography from his website, http://www.kotlermarketing.com/phil1.shtml:

“Dr. Philip Kotler is the S.C. Johnson & Son Distinguished Professor of International Marketing at the Northwestern University Kellogg Graduate School of Management in Chicago. He is hailed by Management Centre Europe as  ‘the world’s foremost expert on the strategic practice of marketing’.”

Watch the following video where Dr. Kotler gives a presentation on Marketing, and successful marketing strategies, at the Chicago Humanities Festival in late 2012.

http://www.youtube.com/watch?v=sR-qL7QdVZQ

DISCUSSION TASK

Pick one of your favorite products and explain its marketing strategy using concepts from Dr. Kotler’s remarks and your reading for this week.  Be certain to discuss market segmentation, target marketing, and creating a brand.

Write your answers in several well-rounded paragraphs, and reply to three of your classmates’ posts.

In this assignment, you will investigate the biotic and abiotic structure and function of an ecosystem. You will also investigate how ecosystems recover from disturbance naturally and through human restoration.

Choose 1 of the following ecosystems:

• Tropical rainforest
• Grassland
• Coral reef
• Estuary
• Desert

You will write an APA-style research paper about your choice of ecosystem, including the following elements:

• Describe where this type of ecosystem might be located. Name 1 specific example.
• Describe the structure of the ecosystem.
  • List at least 3 specific examples of both abiotic components and biotic components for the ecosystem type selected.
• Describe the function of the ecosystem
  • In your own words, explain or define biogeochemical cycle.
  • Describe the steps in the carbon cycle as an example of one biogeochemical cycle.
• Describe disturbance and recovery
  • Describe 1 natural and 1 human-caused disturbance to the ecosystem that you have chosen.
  • Describe the damage to the ecosystem for each example, including how the abiotic and biotic characteristics of the ecosystem changed.
• Provide 2 examples of natural resources provided by the ecosystem that you have selected.
  • How can these be sustained into the future?
  • How can humans act as good stewards to assist ecosystem recovery? Provide 1 example specific to the ecosystem that you have chosen

Short Story Essay ( GCSE Creative Writing Higher Tier English)

Your Short story must contain at least 3-4 pages minimum

Your concept or storyline can be based on anything you will want to write.

Your story must also contain a good setting as this is recommended

1-Introduction for Motivation

2- Introduction for Motivation

3-identifying motivation through multiple resources.

4-process used to implement motivation.

5- thesis

6- use at least 7 foot notes

7- 2 book references

I need a research paper contains 12 paper and 6 references two of them are books.

I have to calculate the 3% merit budget for a total of 12 employees.

Write a 2-3 page paper about current/upcoming labor trends and the labor market outlook. Include citations and references in APA format for all sources used, including websites.

The paper should be a factual report on police use of force. You’ll first need to research what the law actually allows police officers to do and then you can compare it to several recent situations that have occurred across the country. Although we all may have our own opinions on what the law should be, we need to understand what it is and work within these parameters. apa format,5 pages…

Good evening to all you wonderful scholars,

Due date is 10/11/2015 @ 7pm pacific time.

 

Write a short paper based on the following:

Define some everyday if else statements you use to determine action. What are the branches of your statement?
What are the relational and Boolean operators you used in your example? If the Boolean operator is changed, does that change your outcome? If so, how?
Lastly, how would you program your above example in Java?

 

Guidelines for Submission: Short papers should use double spacing, 12-point Times New Roman font, and one-inch margins. Sources should be cited according to a discipline-appropriate citation method. Page-length requirements: 1–2 pages (undergraduate courses).

 

For additional details, I’ve uploaded the Short Paper Rubric.
Be sure to follow APA Writing Style.

 

 

If you have any additional questions, please do not hesitate to message me.

 

Thank you