Case scenario:Ethics and Profit

 

Scenario: Sam Trudeau owned a busy veterinary hospital. Two receptionists “manned” the front desk at all times. Their responsibilities were to answer phones, make appointments, collect payments on services rendered, and various other duties. Almost all payments into the hospital were in the form of cash, checks, and charge cards.

 

A receptionist called in sick, and Sam could not find any other employee who could work her shift, so Sam decided to cover the shift himself. On the day he covered the sick receptionist’s shift, the phones seemed to be ringing non-stop, clients were backed up, and everything was chaotic. Mr. Ordine, a regular client, and his dog had just been seen by the veterinarian, and Mr. Ordine wanted to pay his bill in cash. Sam knew Mr. Ordine’s dog received just one vaccine, and the price was $25.00, but no paperwork was done yet, so Sam took Mr. Ordine’s cash and said he would mail him the receipt when one was generated.

 

At the end of the day, the veterinarian still had not completed the paperwork, and Mr. Ordine’s file was in the stack to be re-filed. Apparently the veterinarian had forgotten to generate the paperwork, so there was $25.00 in the cash drawer that had no paper trail. Sam needed to run by the grocery store on his way home and was short cash, so he took the $25.00 out of the drawer, meaning to pay it back.

 

The next day, no one had noticed the $25.00 was missing, and Mr. Ordine’s file was re-filed. Sam considered the plusses and minuses of putting the $25.00 back in the drawer, and creating the paperwork for the service rendered. Mr. Ordine was expecting a receipt to be mailed to him, but Sam knew he could easily generate a receipt without it going into the computer system, thus allowing him to just keep the $25.00. After all, it was not that much money and if he did the proper paperwork, he would just have to pay taxes on it anyway.

 

Respond to the checklist items below in a minimum of a 1–2 page response using APA format and citation style (include an additional title and reference page).

 

1)  Explain the ethical considerations from the Consequentialist (choose one: ethical egoism, act utilitarianism, or rule utilitarianism) and Non-consequentialist (choose one: Divine command, or Categorical imperative) or one of the Virtue ethics viewpoints. You should therefore present a total of two viewpoints concerning the scenario above.

 

2)  Explain the strength of one of your viewpoints chosen for #1 and the corresponding weakness with regards to this scenario and the decision made by Sam Trudeau.

 

3)  Describe what you think the effect will be on the other personnel at the hospital upon an auditor discovering this situation.

 

4)  Discuss how Sam Trudeau should approach the situation using your chosen ethical perspective and explain why and how it will impact the personnel at the hospital.

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