describe what the response was and (2) discuss the adequacy of the firms response (from your perspective as consumers).

On the due date you should submit a short (three to four page, 1.5 spaced) paper analyzing the situation that led to your complaint/compliment, the nature of the complaint/compliment, what you expected the firm to do, and how you now feel about the organization. If the firm did respond, you are asked to If the company did not respond, you should (1) discuss why you think you did not receive a response and (2) describe what you believe the firm should have done. Finally, you are asked to conclude your paper with a discussion of what youve learned from this experience, and relate it to the material covered in the course. NB: you must include a copy of the original letter or email along with your final report.

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