Suggested Structure / Contents
1.0 Introduction and company background
Give an introduction to your report including a brief description on the company/ organization of your choice, the companys vision and/or mission statements. List the companys strategic objectives. Conduct a SWOT analysis of the organisation and identify the companys key quality strengths vs weaknesses including opportunities and threats.
2.0 Rationale for adopting TQM
Following the SWOT analysis above, give a rationale/justification for the adoption of TQM in the organisation, showing how this could help the organisation achieve competitiveness. Discuss the company’s leadership and how this influences quality and links to TQM
If so, how is this helping the organisations competitiveness?
If not, how could implementation of ISO9000 help improve the companys prospects? Implementation of a quality management system (e.g. ISO 9000) should be discussed in relation to TQM.
3.0 Analysis of the chosen organization
Discuss the chosen organization in terms of leadership, dealing with employees, organizational culture, ethics, supplier relationship management, customer satisfaction,
– Mechanisms developed by the company that focus on their adoption of one or different philosophies and their impact on their success.
– Leadership factors that are critical for success of quality program in the company.
– A description of the culture adopted by the company and its appropriateness to the quality system.
– Policies adopted by the company in order to operate ethically, the role of managers in that respect, and relevance of ethics to quality management.
– Policies adopted by the company in order to achieve a motivated workforce and to find its employees needs.
– Mechanisms adopted by the company to detect customers changing needs on a continuous basis.
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