-Watch the assigned videos on Artificial Intelligence -( AI) -Amazon plans an interesting use of drones to deliver packages in the future. -Take a look at the following article to get some ideas McConnon, A. (2018, Jun 27). The future of cities (A special report) — Artificial Intelligence-helps cities predict natural disasters: New tools aim to forecast storm and earthquake damage, improving emergency response. Wall Street Journal Retrieved from https://search.proquest.com.ezproxy.library.berkeley.org/docview/2059443418?accountid=38129 (Links to an external site.)Links to an external site . Higgins, T. (2018, Jun 27). The future of cities (A special report) — pizza delivery gears up for a driverless era: Pizza companies are testing autonomous vehicles. but some kinks remain to be worked out. Wall Street Journal Retrieved from https://search.proquest.com.ezproxy.library.berkeley.org/docview/2059443476?accountid=38129 (Links to an external site.)Links to an external site. Cherney, M. (2018, Jun 27). The future of cities (A special report) — there are park benches. and then there are smart park benches. Wall Street Journal Retrieved from https://search.proquest.com.ezproxy.library.berkeley.org/docview/2059443385?accountid=38129 (Links to an external site.)Links to an external site . Research and present one company that is making use of AI technology to support CUSTOMER RELATIONSHIP MANAGEMENT (CRM )initiatives Make sure you are clear in presenting which company, what application they use Artificial Intelligence for, and the benefits to the customer. Also, give your perspective on the challenges of using this technology Are there ethical problems e.g. privacy, security, legal etc. Detail your understanding of (Artificial Intelligence & CUSTOMER RELATIONSHIP MANAGEMENT from an applications, realistic and usefulness point of view. This is a good opportunity to start bringing in applications related to your selected company.
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