The summary doesn’t have a length requirement, but the overall assignment may take a few pages. “Background: Often management may present a problem to us in the form of a question or a request. We need to be prepared to respond with analysis and recommendations clearly communicated in the form of a problem solving report for problems that require some analysis. Assignment: Use the data and scenario of the Southwestern University Case Study found on the attached docment titled “Southwestern University.” You are to write a problem solving report in direct format (after brief intro, the recommendations come first) addressing President Wisners request(s) found in the text. Your report should include the following: – Clear prioritized recommendation summary. – A Pareto analysis of the numerical survey data, focusing on the C-F grades including the graph and brief analysis. – At least one recommendation for making future surveys more useful. – A Pareto analysis of the open-ended comments with graph and brief analysis. – A cause-and-effect diagram of some related problem with diagram and brief analysis. – A Word document with the two Pareto charts and Cause and Effect Diagrams embedded in the appropriate places as jpeg files. A separate Excel file containing your spreadsheets. Be careful about making sweeping recommendations. For instance, I would hesitate to recommend (thats a Southern way of saying there is no way I would do this) installing skyboxes when I do not know (a) how much they cost or (b) how many people are willing to invest. However, I might recommend that we find the answers to questions (a) and (b), but just because someone brought it up does not mean that it necessarily rises to the level of further investigation. A model format for the report is attached.”
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