Write a report which identifies the current issues in hospitality or tourism operations and explores the disruptive technologies that are being devised/introduced to solve them. As part of this report you should consider the following areas: Identify the current operational issues in one area of either the hospitality or tourism industry (e.g. tour operations, travel distribution, hotel management, Food and Beverage management) (LO4). Apply the core concepts of service operations management to the issues that you have identified (LO1). Make in-depth recommendations about how one of the issues you noted, could be managed more effectively by the implementation of the disruptive technology(ies) that you have researched about. What issue will they solve? How? Why? Is there something that could do it better? This is the issue that you will explore in more detail in your next assignment (LO4). *LO1: Understand the core concepts of service operations management and how they can apply to the hospitality and tourism operations context. LO4: Demonstrate a critical understanding of the key issues which affect hospitality and tourism operations and ways in which they may be managed in the future.
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