One of the definitions of a principle is that it is a basic belief, theory or rule that has a major influence on the way in which something is done. Quality management principles are a set
of fundamental beliefs, norms, rules and values that are accepted as true and can be used as a basis for quality management.
The QMPs can be used as a foundation to guide an organizations performance improvement. They were developed and updated by international experts of ISO/TC 176, which is responsible for developing and maintaining ISOs quality management standards.International Organization for Standardization, ISO Central Secretariat, Chemin de Blandonnet 8, Case Postale 401, CH 121, 4 Vernier, Geneva, SwitzerlandThis assignment requires you to:
Critically review each of the seven quality management principles and conduct a review of the available literature for each quality management principle. The report consists of approximately 2000 words.
You will need to review the frameworks you have been taught and read about, to describe the key issues facing the organisations managers in able to comment on the appropriateness and effectiveness of the quality management principles, stating how each would benefit the organisation.In order to develop a sound argument and discussion of the proposed topic / issue, you should use relevant academic literature, to support the recommended reading supplied on the LMS. Your terms of reference:
What do each of the seven quality management principles mean, provide a description of the principle.
What is the rationale which underpins each of the quality management principles? Critically reflect on why the principle is important for an organization.
What are the key benefits to an organisation for each of the quality management principles? Give clear examples of benefits associated with each principle.
What are the actions you can take? Discuss examples of typical actions to improve the organizations performance when applying each principle.Key issues:
Because of the diversity of examples that may be chosen for this assignment, and the requirements of the terms of reference, it is not possible, and certainly not desirable, to be too prescriptive about what you should or should not consider in the report.
The seven Quality Management Principles are:
QMP 1 Customer focus
QMP 2 Leadership
QMP 3 Engagement of people
QMP 4 Process approach
QMP 5 Improvement
QMP 6 Evidence-based decision making
QMP 7 Relationship management
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