Clarify the Problem Patients of the Camp Zama Veterinary Treatment Facility complain about how long it takes to be seen by the veterinarian, to check and pay for services rendered. Break Down the Problem SIPOC Management analyst RFI, Process, submitted to higher level of management Quality The types and numbers of errors Cost Speed Minutes to complete Request Basic Process Map Baseline Data Measure of Success Target Decrease time or Decrease errors by x% to 2hrs Root Causes Fishbone (Communication, out-dated guidelines) Develop Countermeasures Up-date guidelines and forms Implement Countermeasures Monitor Results Share Success- Controls Plan use the attached templates for the format of the six sigma project
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