What separates the wheat from the chaff in terms of the best facilities and organizations?

For this assignment, after reading the Lee book: If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently, you will write and submit a major paper (8-10 pages, APA format) that summarizes the key issues and solutions of the book, identifying personally relevant and impactful thoughts and solutions, and choosing the top 3 suggestions or ideas you would implement for greatest impact (and more importantly WHY). The focus should be more on what you see as the key takeaways and impactful words of wisdom from the text and less of a ‘book report’. Have some fun with this one; it is Disney, after all…Customer service and employee culture are often overlooked in healthcare, especially in this increasingly-regulated Affordable Care Act climate we find ourselves in.

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