Describe the situation clearly: who was involved? When and where did this take place? What cultures are you and the other person from? Who said and did what in the interaction? What was the result of the interaction? What went wrong? (5 marks)

Think about a time in your life experience where you communicated with a person from a different
culture, and that communication was difficult, uncomfortable, or resulted in misunderstanding. Reflect
on this situation and write the following (300 words):
2. Consider the strategies for improving intercultural communication that DeVito et al. (2016)
provide on pp.37-45. What are two strategies that you could have used in the intercultural
interaction you just explained. Provide a description of each strategy, and explain specifically
how you could have used it and why its use might have resulted in more effective
communication. (10 marks)

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